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If this information does not help, please contact us.

It is most important to our MULOCO team that our customers are satisfied with our service. We would also gladly advise you personally on any questions regarding our furniture, our production, our delivery process, our payment methods or any other concerns that you might have. In our live chat will be answering your questions as soon as possible. Please do not hesitate to call us on +44 (0) 1618832157 or send us an email to info@muloco.com.

We are available by phone from Mon-Fri between 9:30 - 17:00 hrs. We will respond to your emails within 24 hours.

FAQ
In this case, we ask for your understanding that our warehouse in Ireland is subject to an economic logistics system, which is set up daily after delivery and delivery of the goods. We can not arrange any dates for pickup.
Our service team will gladly accept orders by telephone. Take advantage of the opportunity and call our service team at +44 (0) 1618832157.
This is how you order with MULOCO. 1. Select your item, choose a colour and the material. You can also choose how many items you would like to order. Then press the "add to shopping cart" icon. At the top of the window, you will see how many items are in your shopping cart, and the price of all your selected articles. 2. In your SHOPPING CART, you can always remove the articles or edit the number of items. Alternatively, you can put your articles in the NOTES section. 3. Now you can click on the "checkout" button in your shopping cart to complete the order. You will be self-explanatorily directed through the system step by step. 4. If the data you provide are complete and correct, confirm with the BUY NOW button. You will receive an order confirmation by email within a few minutes, in which all order information is summarised.
You can still modify your order, either by mail or by phone. If you already have a customer account with MULOCO, you can easily change your order here.
For your MULOCO order, you can choose between the following payment methods: Invoice payment: You will receive your ordered goods and pay the outstanding amount. The invoice is due within 7 days after you received the goods. Prepayment. If you choose prepayment you will receive all necessary account and reference information for the bank transfer in your order confirmation by email. Payment is due within 7 days. After the full payment has been credited to our bank account, delivery will be made no later than the following working day.
We are gladly providing you with a 10-year warranty on our MULOCO design classics. Defective goods will be replaced immediately.
The initial treatment of the two leather variations is the same. The leather is immersed in drums containing dyes for aniline, which gives the material a uniform base colour. The aniline leather is not treated any further, so it retains a softer feel and a natural appearance. It changes with time and wear and gives it a unique patina. The semi-aniline is treated with a further care product to protect it against wear and fading.
MULOCO is working to provide you with the goods as soon as possible. Usually within 1 week working days. Individual delivery times due to high demands are indicated for any article. If your order contains both the items we have in stock, as well as items with a delayed delivery time, shipping will depend on the item with the longest delivery time. This process guarantees you favourable product and shipping costs.
Please contact our MULOCO service team, so that we can calculate a quantity discount for you individually.
We offer Free Standard Delivery to Germany, Netherlands, France, United Kingdom, Austria, Belgium and Ireland. For all other countries shipping costs occur. The shipping costs are included in your basket. Please also use our delivery calculator to check the costs for your country.
Since you are ordering from a country within the EU, we charge no customs fees. Outside of the EU, customs fees are due and Irish VAT of 23% is automatically deducted from your invoice. The new VAT is determined by the law of the incoming country, which is automatically carried out by the logistics company. They will contact you as soon as the customs formalities have been completed.
Usually, the forwarding company will make up to 3 attempts to deliver the goods to you before it returns to us. If the goods can not be delivered, you will find an appropriate notification in your mailbox. You also have the possibility to contact the forwarding company and arrange an individual delivery date. In any case, the forwarding agent will inform you by phone or SMS two days before the delivery date.